The contribution of functionalism to our understanding free essay sample

Functionalists take a positive view on education. They see Is as a process that Instils the shared values of society as a whole. Functionalists believe education performs three main functions: social solidarity, specialist skills and role allocation. Durkheim indentified two main functions of education: creating social solidarity and teaching specialist skills. Social solidarity is an individual feeling and being part of a single community. Without social solidarity members would follow their own selfish desires. Education helps create social solidarity by transmitting shared beliefs, norms and values to the next generation and/or culture. He says education also acts as a society in miniature, preparing students for life in a wider society, teaching them universalistic standards, rules that apply to everyone. Durkheim also says that another main function of education is the teaching of specialist skills. Specialist skills are the specflc skills required to carry out their future roles. They are required by society to Parsons views education as being part of a meritocracy. We will write a custom essay sample on The contribution of functionalism to our understanding or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page He believes education is the focal socialising agency, acting as a bridge between the family and the wider society. It Is needed because family and society act on dfferent principles, so children need to learn a new way of living to help cope in the wider society. School is where a large bulk of secondary socialisation takes place. The two main meritocratic values passed on by secondary socialisation include individual achievement and equality of opportunity. Individual achievement encourages young people to achieve as individuals. In a meritocracy everyone Is given equality of opportunity: a system In which everyone has an equal chance to succeed in school and life, individual achievements and rewards are based on effort and ability- ascribed status. Davis and Moore believe education Is a device for selection and role allocation. They believe inequality is necessary within education as it ensures that the most important roles are filled by the most talented. Higher rewards are offered for the most important jobs to encourage the most talented people to compete for them. Selection and role llocation is where individuals show what they can do and are sifted and sorted according to ability. The most able gain the highest qualifications to access the best jobs. Critics of Functionalism state that as a theory, it assumes education Is fair and that it rewards the best and Ignores social inequalities that may restrict attainment. The New Right are similar to functionalists way of thinking in terms of education. The believe that some people are naturally more talented than others, broadly accept the desirability of an education system run on meritocratic principles of open OF2 competltlon ana serving tne needs 0T tne economy Dy preparlng young people Tor future work roles and they also believe that education should socialise pupils into shared values, such as completion, and instil a sense of nation identity. However a key difference with functionalism is the new right do not believe that the current education system is achieving these goals. In their view the reason for its failure is that it is run by the state. Marxists criticise them for their over-socialised view of pupils that sees them as assively accepting all they are taught and never rejecting the schools values. Paul Willis has been critical of parsons view of meritocracy and equality of opportunity. Willis believes we do not have this and that knowledge and skills are not the only factors that determine achievement. Students are active participants that easily can resist attempts of indoctrination. For example, achievement is greatly influenced by class background, as put forward by Willis study of 12 working class, counter-school cultured boys throughout their transition from school to work. They didnt expect satisfaction from work and were happy to find diversions to cope with the tedium of unskilled labour.

FAFSA App Your Ultimate 2016 Guide to Max Scholarships

FAFSA App Your Ultimate 2016 Guide to Max Scholarships SAT / ACT Prep Online Guides and Tips The FAFSA, or Free Application for Federal Student Aid, is the one application you’ll need to submit in order to be considered for all forms of federal aid. If you’re interested in financial aid at all (even if you’re thinking about private funding sources or school-based aid), it’s of the utmost importance you submit one of these applications. The application itself seems daunting at first, but with a little bit of forethought and a few hours of your time, you’ll be able to complete it successfully! I'll start off this post with some info about the FASFA, before moving on to step-by-step instructions on how to apply for FAFSA. Finally, I'll give you some tips on what you should be doing after your submit your FAFSA. Ready to get some financial aid? We'll present everything you must know in order to apply most successfully. Why Is the FAFSA Important? As I'm sure you already know, attending college in the US is pretty expensive. Prohibitively so, actually, for a lot of students - in fact, most US college students have some sort of financial aid. When you submit a FAFSA, you're taking a step in mitigating some of these expenses. This application will open up opportunities for both federal and non-federal aid. The aid programs you're automatically considered for include: The Pell Grant Stafford loans Perkins loans Direct Unsubsidized loans Direct Subsidized loans Non-federal aid opportunities come mostly in the form of institutional aid. Schools use information generatedby the FAFSA to award college-specific grants and scholarships. Private need-based scholarship programs also often require applicants to complete a FAFSA (for example, the Gates Millennium Scholarship). All in all, it's a really versatile application, and one of the most important parts of applying for financial aid for college. Now that you're excited about your own FAFSA let's talk about how to submit one! How Do You Submit a FAFSA? Follow these step-by-step instructions to successfully submit a FAFSA. Step 1: Check Your Deadlines There are different deadlines you should be aware of: federal and state.The deadline for federal funding for the 2015-2016 school year is June 30, 2016, whereas the deadline for 2016-2017 is June 30, 2017.You may be able to get federal aid even after you’ve finished your year at school (if you’re a current college student), so it could be worth your while to apply later on if you’ve already missed the state application window. Different states (if you also want to be considered for state funding) have different deadlines for applying for student aid. You can check the deadline for your state here. In general, though, it's better to apply well in advance of these deadlines. Someaid programs run out of funding earlier rather than later - like the Perkins Loan program - so try to get your FAFSA in as early as possible. The application openedJanuary 1 for the 2015-2016 academic year; schools won't use the information from your FAFSA until after you're admitted. You won't lose out on any opportunities if you don't submit your FAFSA on January 1, but try toget it in by early spring. Step 2: Gather All the Information You'll Need Perhaps the most tedious part of completing a FAFSA is hunting down all the relevant financial information you need for the application. If you gather this information ahead of time, though, sitting down to complete the actual app should be a cinch. Here's everything you need in order to fill out a complete FAFSA. From your own personal records, you'll need: Social Security Number Alien Registration Number (if you're not a US citizen) Most recent federal tax returns, W-2s, and other records of income Bank statements and investment records (if applicable) Records of untaxed income (if applicable) A FSA ID to sign electronically (if you're submitting the application online). You can create a FSA ID. Your parents' financial information is also considered when determining your aid eligibility, even if they won't be helping you pay for school. Because of this, you'll also need to gather all of the above information from your parents as well. Here'sexactly what you'll need from parents or guardians: If your parents are married, gather information for both of them. If your parent is widowed or single, you'll just need information from that one parent. If your widowed parent is currently remarried, you'll need information from your parent and your parent's spouse. If your parents are divorced or separated, you'll need information from your custodial parent (the parent you've lived with the most within the past year). If your parents have joint custody, and you spendtime between them equally, you need information from the parent who's supported you the most financially. Some FAFSA applicants qualify for what's called a dependency override - this is when parents' financial information is not taken into account when determining federal aid eligibility. Most of the time, this means that applicants are eligible for more aid. If you think you might qualify for a dependency override, you should gather any supporting documentation around those circumstances as well as any relevant financial information. Common override situations include being married, having kids, being in foster care, and being legally emancipated.Just answer questions about these circumstances honestly on your FAFSA - the application will process as incomplete, and you’ll need to follow up with the financial aid office of the school you’re seeking an aid package from. One last thing -If you’re a male between the ages of 18-25 and living in the US, you'll need to be registered for Selective Service in order to submit a FAFSA. Selective Service is essentially a registry of all men eligible to be called for a military draft in an emergency. You can registerin just a few minutes. Step 3: Choose Your Submission Method Got all that paperwork ready? Now comes the easy part - choosing how you'll submit your FAFSA. You have a couple of different options: electronic submission and paper submission. I'll discuss the pros and cons of both. Electronic Submission It's generally easier to submit your FAFSA online than it is to send in a paper copy. Just be aware that if you have a tight submission timeline, you should apply for a FSA ID for you and your parents ahead of time - you need a FSA ID to sign the FAFSA electronically, and it can take about threedays to come in. The electronic version of the app tends to guide you through the application process pretty well, and can even catch minor errors as you complete it. You'll also get fast results with this submission method - you'll receive a SAR (student aid report) containing the results of your FAFSA in about 3 days. Paper Submission Nothing against snails, but snail mail is not a good option if you're rushing to submit your FAFSA. Paper FAFSAs are a bit more cumbersome than the electronic version, take the longer to file, and are more prone to error - all of these factors will delay your application process. This is not a good option if you're tight on time. If you do want to submit a paper FAFSA, you can find copies at high school guidance offices, college financial aid offices, or at local libraries. You can also download and print the application yourself. Step 4: Set a Time to Complete the Application This is one application you don't want to procrastinate completing. As I mentioned earlier, you'll likely need a lot of information from your parents or guardians to properly fill out the application.The form will be much easier to complete if you can sit down with them, completing each section together. The electronic FAFSA should take about 1-2 hours, and the paper FAFSA a bit longer than that.You don’t need an accountant or financial aid consultant in order to fill out the FAFSA, but if you do have access to these resources, they should be able to assist you with any questions. Strategies for a Winning FAFSA Application From a wide variety of students, we've gathered a few tips that will max your reward. You absolutely must do these, or at least be aware for them. First, you should file earlybecause certain scholarships are first-come-first-serve. Applications become available much sooner than they're due, and you're well off using last years application as a mock up to submit as soon as possible. Second, it's important that you file even if you're not surewhether you'll get the aid. The amount of money is hugein comparison to the amount of time it'll take you. Some families earning up to even $200K/year will qualify for aid. Also, as with all forms, you must do your best to fill out the form completely. Technical glitches will delay or even stop your application. Double check every line, every blank for precision. This is a lot of money on the line here folks it's well worth your time. Finally, for many need base calculations, you'll do well to have as little savings in the child's name as possible. The child is expected to put a larger fraction of his/her savings into education versus the parents assets. Move money out of children's banks accounts. Likewise, parents will do well to reduce the savings amount that shows up on the file. Parents can do things like paying down debt to reduce their assets. Of course, be sure not to be penny-wise pound-foolish don't just go wasting money, but do understand the optics of where your money is will affect the aid given! What Do You Do After You Submit the FAFSA? The hard stuff is done - you've done the tedious work of gathering intel from financial records and answered each question on the application. There's not much left to do, but it's important to stay on top of tracking the status of your application. If there are any problems with the processing of your FAFSA, these next steps will help you get back on track in no time. Within 3-5 days, you will receive an email with directions to access your SAR, or Student Aid Report. The colleges you listed on your FAFSA will have access to your SAR shortly after you do.If your application were complete, your SAR would include an EFC, or Expected Family Contribution. The EFC is a number used by your school to calculate the amount of federal aid you are eligible to receive, not necessarily the amount of money your family will have to pay. If you're interested in learning more about the EFC and how it affects financial aid awards, check out our Pell Grant guide. You can check the status of your application (if there are any delays) by calling the Federal Student Aid Information Center (1.800.433.3243), or by logging in to the FAFSA website with your FSA ID. Your Financial Aid Package Your school will use the information generated from your FAFSA to generate a financial aid offer, which can include grants, loans, and scholarships.You’ll then make a decision about what aid to accept. If you’re offered grants, you should accept in pretty much all cases (it’s free money). It might be prudent to discuss with family about what loan offers you’d like to accept. For example, you should discuss whether you're happy with the loan terms and interest rates and if it's important that you take out those loans in order to afford college.The financial aid office at your school will explain how and when you’ll get any money awarded to you, and whether you will need to take any further steps. What's Next? The FAFSA is a particularly useful application - in submitting it, you'll be considered for the Pell Grant, Perkins loan, Direct Subsidized loan, and Direct Unsubsidized loan. Read more about each program by clicking the link. If you want to learn more about how much money you'll actually need for college (after you get any federal financial aid), read our guide on what college really costs. Want to improve your SAT score by 160 points or your ACT score by 4 points?We've written a guide for each test about the top 5 strategies you must be using to have a shot at improving your score. Download it for free now:

Cooperative Systems (Evolution of Management Class) Essay

Cooperative Systems (Evolution of Management Class) - Essay Example There should be communication links between management and employees. Each and every employee should be regarded as an individual and his individual requirements should be identified and fulfilled in order to motivate him to work jointly with his coworkers for the organizational goals. The organization is a cooperative structure where each employee’s requirements are satisfied. According to Bernard, the management of an organization has the responsibility to make sure that employees are prepared to recognize the organizational goals as their joint goals so that they can support the organization jointly. Employees’ individual motives should be associated with organizational goals. Therefore, employees’ satisfaction and organizational goals are linked to one another and cannot be accessed without each other’s assistance. The managements of the organizations, which are functional nowadays, have to keep the principle of employee satisfaction within their view as it is quite relevant for running successful organizations. The managers are required to keep comprehensible links with their employees so that they are well aware of each other’s requirements.

The growing popularity of paranormal studies and haunted houses in the Research Paper

The growing popularity of paranormal studies and haunted houses in the U.S - Research Paper Example People’s main objective is to catch something to prove that there are ghost. People have become obsessed with the afterlife. Those interested are from a wide variety of people with different types of backgrounds. It doesn’t matter if you are educated, uneducated, young, old, white collared or blue collared to be interested in the paranormal (Sedersten). Amateur paranormal investigators aren’t cautious like serious investigators are in the type of evidence they show people. Amateur’s take pictures with digital cameras and think that any little thing in the pictures is an orb. Serious investigators only want to show people what they know for a fact is real. Amateurs can cause problems, because most don’t truly understand what they are seeing. This is why it is hard to make a skeptic believe that there are real ghost in the world (Sedersten). Paranormal investigators have a range of different devices that they use. Some are very costly in price and some aren’t, but most the items needed you can pick up anywhere. Here is a common list of items needed; LED lights, digital camera, motion detectors, electromagnetic voice phenomenon (EVP), and thermal imaging devices. These items are supposed to help determine if what you have is real or not. The multiple different television shows on paranormal activity has left people wanting to know more about the afterlife (Sedersten). The show Ghost Hunter’s has made paranormal investigating popular with people. The most interesting concept of this show is how they try to disprove whether something is paranormal or not. Jason Hawes actually started this group as the Rhode Island Paranormal Society in 1990 and later changed it to the Atlantic Paranormal Society. In 1992, Grant Wilson joined the group, but he was a friend of Jason’s for many years. Jason and Grant worked for Roto-Rooter plumbers for years. In 2004, they made their debut on the

Polygamy and why people should be imprisioned Essay

Polygamy and why people should be imprisioned - Essay Example Current followers of polygamy, also called plural marriage or the Principle, as it is referred to by those who practice it must can only be understood within the context of its social and historical ties. We should be careful to note, however, that the history of any practice is irrelevant to understanding its importance as a religious practice. While history can help us understand polygamy as outsiders, those within the group would likely consider the historical context irrelevant to the religious importance of the practice. Whether we as outsiders think the practice is legitimately based on religious tenets or is recently "made-up" will not help us to understand the role that it plays. A forced marriage, in contrast, consists of imposing a partner on a girl or a young man, regardless of or even against their wishes. Young women can find themselves under threat of violence, even death, if they marry outside the community. Although of Pakistani ethnic origin, Nasreen Rafiq was a British citizen and Scottish domiciliary (Glasgow); prior to 1983, she had not been to Pakistan since she was six months old. In 1983 she was taken to Pakistan, ostensibly for a visit, by her father; until the very last minute the fourteen year old girl did not realize that the wedding preparations she witnessed at the house of her relatives in Pakistan were intended for her own marriage to her cousin. She objected to the marriage; during the ceremony itself she vigorously refused her consent. Nevertheless, she was "married" to her cousin and left in what was to her a foreign country whose language she did not speak, without friends or funds, totally dependent on her "husband" and his relati ves (who, although related to her, were strangers to her Forced marriages are an issue in Belgium too. As early as 1986, Jorgen Nielsen has noted that in Belgium "a more common problem than polygamy are cases of marriages forced on Moroccan girls to prevent them marrying a man of their own choice, especially if he is Belgian and non-Muslim". Young girls of Muslim origin have long been a central element of national integration and public health policies. It has been noted that in order to fight against violence and other forms of gender discrimination within the family, some Muslim girls in Belgium have devised strategies including the quoting of egalitarian Qur'anic verses to the father Consequently, polygamy can be given a kind of hidden approval. Any marriage that occurs after the recording of a first marriage in the civil register will obviously have no legal status, but since marriages do not actually have to be registered, contracting more than one cannot be considered illegal Emotional abusing In many cultures, women are the repositories of family honour, which makes them first victim if this honour is brought into question through allegations or actual violation by themselves or by their family members. The UN population fund estimates that about 5000 women are killed each year around the world through so called honour killing (Feminist.com, 2003) A study of female homicide in Egypt, revealed that 47% of all women killed were murdered by a relative after they had been raped (Side Bars, 2003). In parts of Ethiopia, families and communities use abduction and rape as a tool to take wives who risk being ostracised if they do not consent. Female

Customer Satisfaction: Hotel Industry

Customer Satisfaction: Hotel Industry The Hotel Industry had a great pickup in early 1980s, at that time hotel businesses all over the globe tried their best to grew up to international level, different mergers and new continental hotels group came into existence in late 1980s. As research figures indicate tourism and hotel industries have turned into one of the most profitable sources of income throughout the world especially in last two decades. In 1990s Electronic businesses had approach hotel industry very quickly where that became a milestone for the said industry that was beginning of this realistic approach to be followed up by hotel industry. Capital expands from rich countries to least developed countries and than the life standard of the people improved on the global very quickly, more wellbeing requisites introduced to satisfy human needs in the shape of technology, more comfort necessities became familiarized and if we could try to portray the current picture of the world we could see hotel industry affected directly in this regard, hotel industry is responsible for the fulfillment of the human desire up to maximum level. It is an instinct of human nature to be creative all the time, measuring once level of satisfaction in hotel industry is quite difficult but there are obvious rules which can be followed to find the level of customers satisfaction attainment in the hotel industry, Express by Holiday Inn GSTS system has great responsibility to judge all customers issues and tell true pictures of the services levels of the hotel. Abstract The study mainly reviews and discusses the topic of customer satisfaction and its application to the Hospitality industries. Defines the concept and analyzes its importance to services and its importance to serves in general and to hospitality / tourism services in particular. Following a discussion on the dimensions and attributes of satisfaction, lists the main methods of measuring satisfaction and concludes with a review of global and cross-cultural issues that affect satisfaction in hotel industry. consequently this research aims to investigate the customer satisfaction level in Express by Holiday Inn hotel, London City (Firoka Group of companies UK Ltd), to apply a tool of SERVQUAL model in Express by holiday Inn hotel, London City. Study has also enlisted descriptive survey, feedbacks, trends, approaches research collection questionnaire; the research questionnaire data contain 25 questions. We discussed approaches toward integration and comprehensive model of satisfaction and loyalty, The quality of the Relation Customer Orientation The competitive Advantage We will focus on rational questions Why should we measure customer satisfaction and who should be involved? What will be the process involve? Where Do I Start? How Do I measure Satisfaction? How can I get insight from the result? How do I communicate and action the results and then what? The analyzed obtained data revealed that guests perceptions of the offered services were below than expected average level of an index indicating, which gives us an idea that service level not at optimal level. The overall services quality standards needs to be calculated in terms of satisfaction to encounter the differential gap of optimization. List of Tables List of Figures Declaration Chapter 1 1.0 Introduction: Living in competitive world today wasnt being challenged ever before, Economic, Socio Cultural environmental effects are deciding future of the world businesses today, this era is more complex due to its immense finance requirements, More competitive tools have been evolved to satisfy human needs, Presently Service industry prevailing great deal of challenges where! Every customer has high demands on lowest prices, Life standards are increased with the passage of time so as expectations! and it is very important for one business to calculate its expectation level towards its customers and judge where it is standing in the markets, In the Hotel industry the trust of the customer is very much fragile, It is almost necessary for all hotel businesses to keep themselves well updated about customers needs and market demands, To count prompt responses of the hotel customers there are many systems are being utilizing by the hotel industry, Express by holiday Inn is a franchise hotel of InterContinental hotel group, IHG Group has centralized reservation department which looking after all customers issues, They also responsible to prepare performance report of an individual affiliated franchise hotel world wide on monthly basis, the report GSTS encounter all areas which need to be focus in terms of customers satisfaction, later we will discusses in details all main areas of that report. Customer satisfaction is the leading decisive factor for determining the quality and standard which is actually delivered to the customer through the product, service or by the accompanying servicing. (Vavra, 1997); Its simply stated, Customer satisfaction is essential for corporate survival Several studies have found that it costs about five times as much in time, money and resources to attract a new customer as it does to retain an existing customer (Neumann, 1995). This creates the challenge of maintaining high levels of service, awareness of customer expectations and improvement in services and product. Hayes states that; Knowledge of customer expectations and requirements is essential for two reasons it provides understanding of how the customer defines quality of services and products, and facilitates the development of a customer satisfaction questionnaire (Hayes, 1997, p7). Furthermore, customer satisfaction is recognized as of great importance to all commercial firms because of its influence on repeat purchases and word of mouth recommendations (Berkman and Gilson, 1986). The researcher interest is to carryout a study of customer satisfaction at Express by Holiday Inn, London. 1.1 Aims Objectives of the Study The main objective is to conduct the customer satisfaction and its measurement in the hotel industry with special reference to Express by Holiday Inn Hotel, London. Subsidiary Objectives Analyses of costs demonstrating that customer retention is substantially less expensive than customer acquisition. Customer behaviorists in the area of lodging, restaurant, food services and tourism. Customer satisfaction is a psychological concept. Customer purchase goods and service with pre purchase expectations about anticipated performance. Assessment of satisfaction is made during the service delivery process. Satisfaction is not a universal phenomenon and everyone is not getting the same satisfaction out of the same hospitality experience. Reliability, Responsiveness, Assurance, Empathy and Tangibles. Research Problem Customer satisfaction research is not an end into itself. The purpose, of course, in measuring customer satisfaction is to see where a company stands in this regard in the eyes of its customers, thereby enabling service and product improvements which will lead to higher satisfaction level. Satisfaction is not a universal phenomenon and not everyone gets the same satisfaction out of the same hospitality experience. The reason is that customers have different needs, objectives and past experiences that influence their expectation. The results of a customer satisfaction survey need to be evaluated to determine what needs to be improved. Goals should be as specific as possible. Hotels are often challenged on how to best increase guest satisfaction, and how to optimize both price and occupancy. Employee satisfaction, guestroom cleanliness, amenities, appearance, food and services all contribute to customer satisfaction, and increase customer satisfaction is a proven driver of guest retent ion and higher occupancy rates. Understanding customer experience through research is widely recognized as a key factor in improving long-term business performance. Express by Holiday Inn Hotel had a requirement to obtain daily feedback at an individual level by rooms/reception questionnaire in general for its GSTS (Guest satisfaction tracking system). It has to introduce web based questionnaire survey to create an opportunity to built feedback interface for general public to get provided a cost-effective and practical methodology so hotel future guest see the reviews in term of past feedbacks. In the customer arena, we believe that regular, quantitative measurement of customer satisfaction provides a much better lead indicator of future organizational health than profitability of market share change (Tom Peters, Management guru) Significance of Study Customer Satisfaction measurement (CSM) consists of on two major roles Providing Information Enabling Communication with Customers The initial or primary reason for taking the time to measure customer satisfaction is based on to collect the information. It means that what customers say that need to be done differently or on the other hand to assess how well an organization is currently meeting its customer needs or requirements. But the secondary is not less important function of CSM in hospitality industry that by surveying customers. An organization is emphasis its interest in communicating with its customers. In hotel industry, its always finding out customers needs, pleasures, displeasures and overall well being. Though it is impossible to measure the satisfaction of every single customer needs. The customer satisfaction may different from organization to organization or hotel to hotel. Here we would like to quote Neumann (1995) five objectives suggestions as follows: To get close to the customer Measure continuous improvement To achieve customer driven improvement To measure competitive strengths and weaknesses To link Customer Satisfaction Measurement (CSM) data to internal systems hypothesis Customer Satisfaction is a psychological concept. Customer purchase goods and services with pre purchase expectations. Assessment of satisfaction is made during the service delivery process. Satisfaction is not Universal phenomenon. Recognition of the employees who contribute to the Customers satisfaction Customer based improvement goals Plans for improving operational variables Incorporation of customer satisfaction skills into employees training program Measurement and plan for improvement of employee satisfaction Importance of my Study To satisfy each and every customer or to meet his / her expectation every time is not an easy task especially in hotel industry. This work is to investigate and examine the psychology of the customer, their expectations and behaviour. Tools of data Collection The data collection would include the use of questionnaire, scheduled interviews, guest feedback, and management feedback, guest services track system (GSTS), guest survey, and personal experience along with personal observation. In the questionnaire design, I will use the respondent completes short closed ended questions and long open ended questions. In the interview design, I would like to use personal forms, sharing their experience and work directly with the respondent. In the guest feedback, I would like to get the guest feedback while they are checking out from the hotel, compare their past and current experience. In the management feedback, I would like to get the information from management regarding the standard and complaint level of the guest activities in the hotel. 1.2 Objectives 1.3 Rationale 1.4 Background of the Organisation 1.5 Structure of the Dissertation 1.5.1 Introduction 1.5.2 Literature Review 1.5.3 Methodology 1.5.4 Analysis Results 1.5.5 Discussions 1.5.6 Conclusion Recommendations Chapter 2 2.0 Literature Review 2.1Customer Satisfaction Customer satisfaction is an important topic for both researchers and managers, because a high level of customer satisfaction leads to an increase in repeat patronage among current customers and aids customer recruitment by enhancing an organizations marker reputation. Being able to successfully judge customers satisfaction levels and to apply that knowledge are critical starting points to establishing and maintaining long term customer retention and long term competitiveness (Yuksel Yuksel, 2002). Customer satisfaction brings many benefits. Satisfaction increases customer retention and customer retention is dependent on the substance of the relationship between parties which is also affected by the service delivered. Satisfaction is an overall customer attitude towards a service provider, or an emotional reaction to the difference between what customers anticipate and what they receive (Zineldin, 2000), regarding the fulfillment of some need, goal or desire. For most products or services, aspects of performance can be objectively assessed. Although these attributes can be objectively measured, customers assessments may not objectively reflect measured performance. Some clients may be taken to several homes that fit their criteria but are unsuitable to the clients personal taste which leads to the clients assessment of the service as being unpleasant because they did not see listings that they liked. Kano, Bentler and Li-tze (1984) developed a model to categorize the attributes of a product or service based on how well they are able to satisfy customer needs. Considering Kanos model, one sees how it may not be enough to merely satisfy customers by meeting only their basic and performance needs. In a highly competitive marketplace, organizations need to adopt strategies and to create product attributes targeted specifically at exciting customers and over-satisfying them (Tan Pawitra, 2001). In real estate to excite or over satisfy customers, an agent would need to have a thorough and vast knowledge of all listings in the local area. In essence, it is the experience and attitudes of the individuals in closest contact with customers that are most likely to affect whether or not customers are satisfied and willing to return to the company. It is also the people in direct contact with customers who determine who the retained and satisfied customers are, and their experience determines how they treat the customers (Hansemark Albinsson, 2004) thus impacting on the service quality delivered. 2-4-1-Customer satisfaction and measuring system: To realize customer satisfaction, everyone within the organization should consider continuous improvement as something normal. As part of this strategy it is important to define the product or service and the customers needs, making an inventory of customers data and complaints, and selecting processes which cause most of these complaints. The central questions in this case are: which products or services do we provide? Who are our customers? What do they want, what are their requirements? Is it measurable? Which critical processes need improvement? By answering these questions continuously, the customer will be better understood, and the product or service will be better in and to create product attributes targeted specifically at exciting customers and over-satisfying them (Tan Pawitra, 2001). In real estate to excite or over satisfy customers, an agent would need to have a thorough and vast knowledge of all listings in the local area. In essence, it is the experience and attitudes of the individuals in closest contact with customers that are most likely to affect whether or not customers are satisfied and willing to return to the company. It is also the people in direct contact with customers who determine who the retaine and satisfied customers are, and their experience determines how they treat the customers (Hansemark Albinsson, 2004) thus impacting on the service quality delivered. To realize customer satisfaction, everyone within the organization should consider continuous improvement as something normal. As part of this strategy it is important to define the product or service and the customers needs, making an inventory of customers data and complaints, and selecting processes which cause most of these complaints. The central questions in this case are: which products or services do we provide? Who are our customers? What do they want, what are their requirements? Is it measurable? Which critical processes need improvement? By answering these questions continuously, the customer will be better understood, and the product or service will be better in tune with the market demand. Which Products/ Services do we provide? First of all, define the most important product or services as concretely as possible. This Definition must indicate what you are really doing as a supplier. The more specific the definition, the better the customers need can be met. Who are our customers? It is important to understand the entire chain of customers. This means that you should know all of your customers. The needs of each customer must be examined separately. Not only the external, but also the internal customers should be considered. In fact, if the company does not satisfy the needs of the internal customers, how will it be able to comply with the needs of the external customer? All employees determine the degree of customer satisfaction. Employees from within different departments must be considered customers of each other. By bringing individual employees together as customers and suppliers, the traditional barriers between departments will be broken. Each employee delivers something to a colleague, whereby one unction as the internal supplier and the other as the internal customer. What do they want, what are their requirements? As a supplier, you should try to figure out what the customer needs and wants. Communication is hereby very important. Talk to your customers and ask them what they think of your product or service. Try to figure out how they use it and what they really want. Listen especially to what they have to say and indicate which customer-supplier relationship needs improvements. The central questions hereby are: -Which needs and expectations do your customers have? -Which needs and expectations do you know? -To what extent do you comply with the needs and expectations of your customers? -If you do not satisfy their needs, what is the reason according to your customers? Making an inventory of customers data, customers complaints and benchmarking are important opportunities to improve the customer orientation of the organization. Information about the opinion of the customer regarding a product or service is of essential importance, and can be obtained in several ways, such as customer surveys, phone interviews, and customer panel discussions. Customer surveys are a powerful tool to get information about what the customer thinks and expects. In general, questionnaires are used with different questions, which may vary from organization to organization. Is it measurable? To comply with the needs of the customer, it is necessary to translate these into product specifications. Quality function deployment is a practical technique to do this. Usually, it is necessary to negotiate with the customer, which results in feasible and agreed on customers requirements, which are measurable and understood by all parties. All statements of the customer about qualitative aspects must be translated into quantitative specifications for the supplier. Define clearly and explicitly what they are talking about. Customer Satisfaction Measuring System: A customer satisfaction measuring system is shown in Table (2-1), to illustrate the activities needed to improve your customer satisfaction. Mark a possibility in this checklist with a cross at each question, and discuss the results of these measurements, and check why this customer Many of these recommendations also apply to your relationships with external suppliers. Treat your suppliers as though they are an integral part of your organization. Listen to their ideas on how you can work closely and productively together, create joint improvement teams with them, invite suggestions from them, assist them in improving their own processes, build mutual trust and respect, reward them if they achieve improvements, let them participate in the celebration of success, involve them in the development of new products and processes, and become a better customer yourself. Expanding your culture of continuous improvement to all your suppliers will ensure that the quality of your inputs is sufficient to meet your own improvement objectives. If possible, minimize the number of suppliers; go with the few best and improvement oriented suppliers with a demonstrated continuous improvement culture and effective leadership by top-management, based on a long term partnership contract. Table (2-1) Customer satisfaction measurement: I customers 1. Do you know who your customers are and how many customers you have? 2. Do you listen effectively to all your customers? 3. Do you regularly make up an inventory of all the needs and expectations of your customers? 4. Did you segment your customers based on their needs? 5. Do you routinely conduct surveys among your customers about your products and services? 6. Are all your employees informed about the results of these surveys? 7. Are more than 75 percent of your customers satisfied? 8. Do you anticipate customer needs? 9. Do you treat each customer as unique? 10. Are complaints replied to whit in two days and solved within one week? 11. Do you stimulate customers to register their complaints? 12. Do you use e-business tools to communicate with customers? 13. Do you have a customers helpdesk or a call center? 14. Do you know which percentage of the customers who terminated their relationship with your organization did this out of dissatisfaction? 15. Are complaints systematically registered and analyzed in your organization? 16. Did you establish complaints handling procedures and are these routinely used in your organization? 17. Do you measure the degree of customer loyalty? 18. Do you make recommendations to customers about the products or services that best suit their needs? 19. Do you know what the costs are when you lose a customer? 20. Do you know what the costs are to gain a new customer? 21. Do you know how much sales you lose due to unsatisfied customers? 22. Do you regularly visit your customers? 23. Do you regularly organize meetings with customers groups to learn about their needs, wants, ideas, and complaints? II. Leadership 24. As a manager, do you know how many complaints are received yearly? 25. is there commitment at top-management for customer orientation? 26. Did you integrate customer satisfaction into the norms and values of the organization? 27. Are these norms and values clearly communicated to all your customers? 28. Does management recognize visible trends and do they anticipate these in a timely manner? 29. Is management convinced of the importance of satisfied customers and do they act accordingly? 30. Does management try to express the importance of satisfied customers to the organization at every occasion? 31. Does management set a good example with regard to customer friendly behavior? 32. Is management open to suggestions and ideas of customers? 33. Does management personally reward those employees who deliver a valuable contribution to increased customers satisfaction? 34. Are relationships with customers reasonably supported and stimulated by management? 35. Is management at all times available to the customer? 36. Does customer satisfaction also belong to the evaluation criteria of management? 37. Are the customers wishes continuously taken into consideration when taking decisions? 38. Does top management also personally handle complaints of customers? 39. Do all members of management in the company have personal contact with external customers at least once a week? III- Policy 40. Is customer satisfaction part of your organizations vision? 41. Did you formulate concrete goals regarding the degree of customer satisfaction? 42. Have you developed e-business strategies for the next two years to increase customer satisfaction? 43. Is the customer satisfaction policy continuously communicated to all employees? 44. Do you have a partnership relation with all your customers based on mutual respect and trust? 45. Do you involve your customers in the development of promotional activities? 46. Do you guarantee your customers a minimal service level and/or complete satisfaction? 47. is there continuous benchmarking with regard to customer satisfaction? 48. Do you involve your customers with the execution of improvement processes in your company? 49. Are more than 50 percent of your employees involved with the improvement of customer orientation? 50. Do you have guidelines with regard to optimally satisfying the customer? 51. Are all employees following these guidelines? 52. Do you have an up-to-date databank in which all characteristics of your customers are registered? IV- Products / services and process 53. Are products delivered within the period expected by the customer? 54. Have you fully integrated the telephone, fax, internet, and any other technology that the customer wants to use to do business? 55. is the phone in you organization answered within three rings in more that 90 percent of the cases? 56. Is every function and each process in your organization arranged to optimally comply with the expectations of your customers? 57. Do these expectations form the basis of internal performance indicators? 58. Are these indicators continuously measured and analyzed? 59. Do you use measured customer satisfaction as an indicator for process improvement? 60. Did you appoint process owners for controlling processes? 61. Do you involve your customers in the development of new products and processes? 62. Do you measure the satisfaction of your internal customers? 63. Do supporting departments within your organization guarantee quality of the work they deliver? V. Human resource management 64. Does customer orientation belong to the profile of the desired employee? 65. Do you have an introduction program in which new employees are also educated concerning the importance of satisfied customers? 66. Are your employees who continuously perform in a customer-oriented manner rewarded? 67. Is training mandatory for each employee in your organization? 68. Are customer orientation and continuous work towards improvement criteria for promotion? 69. Do you regularly organize excursions for your employees and your important customers? 70. Do your marketing employees receive a training of at least two weeks each year in customer orientation? 71. Are your marketing employees free in taking decisions to satisfy customers? 72. Are your marketing employees free to spend what is necessary to correct a mistake made with a customer? 73. Do you involve your employees in improvement projects about increasing customer satisfaction? 74. Do you stimulate your employees to generate ideas about increasing customer satisfactions? 75. Are the employees interest and the interest of the customer related? 2-5. Service quality The concept of service quality as a whole construct is large and varied. The theory has been elaborated on by many researchers. Berry, Parasuraman and Zeithaml (1985) write service quality as perceived by consumers stems from a comparison of what they feel service firms should offer (i.e. from their expectations) with their perception of the performance of the firm providing the services. Perceived service quality is therefore viewed as the degree and direction of discrepancy between consumers perceptions and expectations. For example in real estate, this would be what the client is expecting from the agent in comparison to which is actually delivered by that agent. In real estate, that interaction occurs from the moment the client and agent s peak either verbally or electronically. It is evident that research on goods quality is inadequate in the service field, which has three inherent characteristics: intangibility, heterogeneity and inseparability between production and consumption (Berry, Parasuraman and Zeithmal, 1985). 2-5-1. The Customers Perspective of Service Quality Service quality is usually expressed as a function of customers expectations of the service to be provided (based upon their previous experience, the organizations image, the price of the service for example) compared with their perceptions of the actual service experience (Gronroos, 1984; Berry et al, 1985; Johnston and Heineke, 1998). Perceptions are defined as the consumers judgment of the service organizations performance. However, Parasuraman et al (1988) delve deeper and define the service performance gap as the discrepancy between the specifications of service and the delivery (Chenet, Tynan Money, 2000).

Macbeths Images and Imagery :: GCSE English Literature Coursework

Macbeth's Imagery      Ã‚  Ã‚   William Shakespeare in the tragedy Macbeth very skillfully uses imagery to support other aspects of the drama, especially the theme. In this essay let us examine the imagery, including literary critical comment.    Roger Warren comments in Shakespeare Survey 30 , regarding Trervor Nunn's direction of Macbeth at Stratford-upon-Avon in 1974-75, on opposing imagery used to support the opposing notions of purity and black magic:    Much of the approach and detail was carried over, particularly the clash between religious purity and black magic. Purity was embodied by Duncan, very infirm (in 1974 he was blind), dressed in white and accompanied by church organ music, set against the black magic of the witches, who even chanted 'Double, double to the Dies Irae. (283)    L.C. Knights in the essay "Macbeth" explains the supporting role which imagery plays in Macbeth's descent into darkness:    To listen to the witches, it is suggested, is like eating "the insane root, That takes the reason prisoner" (I.iii.84-5); for Macbeth, in the moment of temptation, "function," or intellectual activity, is "smother'd in surmise"; and everywhere the imagery of darkness suggests not only the absence or withdrawal of light but - "light thickens" - the presence of something positively oppressive and impeding.   (101)    In Fools of Time: Studies in Shakespearean Tragedy, Northrop Frye shows how the playwright uses imagery to reinforce the theme:    This theme is at its clearest where we are most in sympathy with the nemesis. Thus at the end of Macbeth, after the proclamation "the time is free," and of promises to make reparations of Macbeth's tyranny "Which would be planted newly with the time," there will be a renewal not only of time but of the whole rhythm of nature symbolized by the word "measure," which includes both the music of the spheres and the dispensing of human justice [. . .]. (94-95)    In his book, On the Design of Shakespearean Tragedy, H. S. Wilson interprets the imagery of Macbeth:    Macbeth is a play in which the poetic atmosphere is very important; so important, indeed, that some recent commentators give the impression that this atmosphere, as created by the imagery of the play, is its determining quality. For those who pay most attention to these powerful atmospheric suggestions, this is doubtless true. Mr. Kenneth Muir, in his introduction to the play

Reflection Paper on the Movie the Flowers of War in Relation to Metaphysics and Ethics

Is life after death possible? Are the things beyond our perceptions lie in a factual basis? Moral relativists would say â€Å"whatever is good to you is only good for you, whatever is good to me, is good to me alone†. So if we believe on things like heaven or hell—two places we’ve never been, never saw, hear, touch, smell or taste. No one would say we are wrong, that such place does not exist, because for those of us who believe it does exist, in the mind which can understand and abstract ideas. The Chinese film released last year show evidences of people who believe on things even if it cannot be perceived, some lines in the movie reveal the characters’ strong conviction, they are not therefore skeptic, also different ethics on how they handle death, react on different situations, and how their attitude is affected by the war. â€Å"Don’t do anything foolish. So many people have died. Even hell is packed. Why should you add to the crowd† -Yu Mo If the speaker believes in hell, she probably believe in its opposite too. In terms of metaphysics it is life after death. Even if the person is no longer physically and mentally able to give signs of being conscious, as a part of a religion or belief this particular person still lives on in a place called the after-death world or another part of the universe. â€Å"Father Ingleman, fly away† –George Chen â€Å"I can’t have a priest staring at me while I’m sleeping. † –John Miller The convent boy (George) was saying his last words for Father Ingleman (the dead priest). He was like talking to someone who is actually standing in front of him. They were treating the dead as if it’s still alive, that the priest is looking over them even if it is just a picture. For George on the other hand, he owes the priest his being alive, because he was just an orphan and for him flipping the picture would be like disrespecting the memories of Father Ingleman. A conversation between Shu and his father Mr. Meng, shows how deep love a parent can give his child even at war. Mr. Meng sacrificed himself to the Japanese by joining them even if it is unsafe for him to do so. Shu’s father thinks that through his action he could probably save himself and his daughter. He’d done it for his child, and it pains him that his child cannot see his efforts to save her. Instead of being treated well, his child looked down on his father and regarded him as a traitor, despite the coldness that Shu shows to his father, Mr. Meng still managed to do what a father is expected to do for his child even if it meant putting himself to risk; for risking himself is the least thing that he could do just as to protect and ensure that his child is secured. On burying the convent girls who died when the Japanese attempted to rape them, John Miller hoped that these girls won’t be lonely because he will bury them together. It shows that, he believes that those girls will live together somewhere, and by being together, they can live it happily. In this case, burial of the death will be the last kind thing that happened to them. Being buried formally, is like a solace, a privilege given, because not everyone gets a chance to be have a place to rest in times of war. â€Å"I think I hear what your father is saying right now†¦ I think he’s saying that you’ve done an incredible job taking care of the girls and that you’re good, so good. – John Miller This is when George Chen volunteered himself to fill up the thirteenth girl that needs to attend the â€Å"party†. He unselfishly did it to fulfill his promise to Father Ingleman that he will protect the girls no matter what it takes, even if it means dying or suffering in the hands of the Japanese. Even though the father does not have a physical entity he thinks that the priest is watching over him that’s why he did not broke his promise to the priest even if he is no longer present. Even if Father Ingleman is dead, for George, this promise will make the priest happy. On the first part of the reading by C. J Ducasse he said that when we all accept the fact that we are all going to die in some point of our lives we tend to help our fellows in this journey to make it easier, this act draws us closer and makes us more sympathetic to each other. In the movie, when the convent girls were about to commit suicide, some of the Chinese prostitutes’ unintentionally volunteered themselves to go into the â€Å"party†. After the incident they had a debate on whether they would really go or not. â€Å"They want pleasure. That’s what we do. We have experienced all kinds of men As long as we get out alive. We will find a way to survive. –Yu Mo Even at first they were unsure of their decision because they thought that risking their lives was not worth it, eventually these women have accepted their fate. Even if they know something bad might happen to them they did go anyway, they have sacrificed their lives just to save the purity, innocence and most especially the lives of the convent girls. For them it would be like a trade? their lives which they think is already wasted, over the lives of the convent girls which can be made better, and lives in which they could live on to appreciate and experience all the good the world could offer in the future. Prostitutes never care about a falling nation. They sing and dance while others are dying†¦ we should do something heroic and change the old way of thinking. †-Yu Mo â€Å"Please tell him (John) the studen ts can’t end up in the hands of the Japanese. Otherwise my soldiers would have died for nothing† –Major Li With the heroic deed that they’ve done, the Chinese women and the soldiers realized that even if they could die at least they have done something good and their death would not mean â€Å"nothing†. It is an action that will live forever in the convent girl’s hearts and a memory that once in their lives someone surrendered in exchange of their freedom and they would forever be grateful for they were given a chance to live longer. â€Å"Until this day, I still don’t know what happened to the women of the Qin Huai River, I never learned all their names and never saw them being taken away by the Japanese. So I always imagine†¦ I imagine myself standing by the large round window watching them walk in once again. –Shu For Shu, the women will never be gone, because she didn’t know what exactly happened to them, a part of her is still hoping that they are still and they will never be gone. These women will remain in her heart, because of the one thing they’ve done not only for her but also to her friends. The women of the Qin Huai River never walked out of her life; they just came in and never left even if they can no longer see them. In the fil m, we cannot deny the fact that the Japanese soldiers demonstrated brutality. For them, one shot was not enough to kill people. In those times, their work ethics involves them being violent over enemy and even towards women. They don’t value life anymore, as long as these civilians â€Å"cross† their lines, they are shot. To sum it up, the movie teaches the viewers different lessons. Sometimes, we should not be frightened to the idea of death. Because life comes only once, you should live it fully. Life is about living it. It’s what you do while you are still able. It is also what you can do to help others. For some, the physical entity may perish, but the memories will retain in the hearts of the people you helped, and this is what matters.

Ishmael Reeds America The Multinational Society Essays

Ishmael Reeds America The Multinational Society Essays Ishmael Reeds America The Multinational Society Paper Ishmael Reeds America The Multinational Society Paper Shame Reed, discusses how many people In modern American society believe that America Is a monoculture, despite Its long history as a melting pot of diverse cultures. He successfully uses varying appeals to ethos, pathos, and logos to convince the audience of his Ideas and to persuade them that, indeed, America is more than just a descendent of European, or Western ideals and warns of the dangers of believing otherwise. He does this by providing specific anecdotes, like the story about diversity at a fair in Detroit, and by quoting owned scholars like Robert Thompson, a Yale professor, and even quoting racially charged bathroom graffiti. Reed establishes his credibility and builds his ethos in a few ways. Before the essay even begins, there is a half-page artist biography that includes many of Reeds previous works and background information about the author. This helps establish his credibility especially on cultural phenomena, based on his previous works. The fact that this essay Is published In a college textbook as material to be studied also helps validate his credibility as an author. Throughout the essay, Reed continues to build his ethos by speaking about a Yale professor Glenn a speech at The university of Wisconsin. Yale Is a prestigious university, so having a professor from there who agrees with his viewpoint helps build even more credibility in his argument. The Yale professor refers to America as a cultural bouillabaisse which supports Reeds view that America is a melting pot of cultures (64). Reed appeals to pathos, or emotion, throughout the essay. One example of this is when Reed quotes a famous novelist saying Western civilization was the greatest achievement of mankind, and then directly compares that to the bathroom graffiti including White Power, Naggers and Spics Suck, and even Hitler was a prophet. The author uses emotionally charged terms and events to equate the idea of Western civilization to some of the worst events In human history (65). By directly comparing the opposing viewpoint to Hitters views or the murder and lynching of thousands of Afro-Americans, he forms a strong negative emotional connection with is oppositions views. In the essay, Reed also uses logic, or logos, to persuade the viewer of his argument by using well known examples in history and today of cross-cultural influence. For example, Beethoven, a famous German composer, used entire sections of Turkish marches. He mentions both French painters and cubists and how theft been influenced by foreign cultures. He even mentions a common phenomenon that many people have experienced in recent years: the bilingual recorded instructions at an airport in Texas. These examples all show how foreign cultures influence all aspects of Western civilization from music to art to travel. Reed successfully uses the three appeals of ethos, pathos, and logos to convince the audience that the US Is more than Just a single culture, but Is a diverse group of cultures living together. He encourages the audience to embrace cultural differences and use them to make our country a cultural leader and to move away from the type of thinking that led to genocide and racial lunette so Tanat we can Decode a cultural nave Tort people AT all Docudramas.

euthanasia1 essays

euthanasia1 essays The option of self-deliverance for the terminally ill person is the ultimate civil liberty. Over the past twenty years major controversy has spawned over the issue of euthanasia: a persons right to die. The American courts have been burdened with determining whether or not the Constitution gives the American people the right to allow others to take their lives, and have failed to come up with a definitive answer. There are several aspects to suicide and the law, but we are only going to discuss a few of them. First of all we will examine why anyone would want to take their own life and decipher the differences between a rational suicide and an irrational suicide. Secondly we will look at ways assistance has played in the area of suicide. Next, we'll look at what the constitution says and see if any of the states have allowed suicide. Finally, we'll study some of the cases that have been brought before the American courts. Suicide has become a big part of American society; year after year more people are taking their own lives for many different reasons. A lot of philosophers have broken down all the reasons of suicides into two different categories, rational suicide and irrational suicide. A rational suicide has been given five basic criteria that usually must be met for the person's act to be considered rational. The five criteria which a person must show for their suicide to be considered rational are, "the ability to reason, realistic world view, adequacy of information, avoidance of harm, and accordance with fundamental interests." Another opinion of rationality of suicide is, "it is the best thing for him from the point of view of his own welfare-or whether it is the best thing for someone being advised, from the point of view of that person's welfare". People have to characterize suicides because a lot of times they don't understand what that person is going through so by grouping them and plac ing crit...

Nursing Ethical Dilemma Essay Example | Topics and Well Written Essays - 1000 words

Nursing Ethical Dilemma - Essay Example Obviously, the therapy directed specifically to the cancer is not working any more. The medical decision was to provide palliative care at home. The nurse in this case has also been requested by the family to refrain from disclosing her diagnosis to her. The patient asks about a particular medication given to her by the nurse. While the medication actually is an anticancer drug, the nurse is instructed by the family members to tell that it is a stool softener. The client does not have any clear directives about end of life care. The family wants her to be kept out of the loop in care. Although family can provide further information about the clients characteristics, lifestyle, value, and beliefs, here they are clearly paternalistic and have decided to violate patients autonomy. The nurse at any cost must preserve autonomy of the patient regarding her own care. When the nurse is asked to tell the patient a lie about the medicine she is taking, the principle of fidelity or faithfulness is violated (Ferrell and Coyle, 2006). This ethical dilemma will be analyzed from the nursing ethical principles based on Bandman and Bandman shared decision making model. The nurse in this situation is indirectly forced to lie for the family to the patient. Not complying with the familys wishes may cause dismissal of the nurses service to the patient. This is an ethical dilemma (Teno, 2004). It is clear that the family has denied the client’s right to self determination. The American Nurses Association advocates full autonomy to the patient will total disclosure of facts regarding healthcare and healthcare decisions. It is clear that she has not been fully informed, and she is not being helped to comprehend her conditions. According to this principle, the nurse should provide the patient with the opportunity to make her own decisions related to her health-care needs. Moreover, misinforming patients regarding their care or medications violates the principle of

The Power and the Glory and The Road Compared Essay

The Power and the Glory and The Road Compared - Essay Example â€Å"Altogether they had shot about five priests —two or three had escaped, the bishop was safely in Mexico City, and one man had conformed to the Governor's law that all priests must marry. He lived now near the river with his house-keeper. That, of course, was the best solution of all, to leave the living witness to the weakness of their faith. It showed the deception they had practised all these years. For if they really believed in heaven or hell, they wouldn't mind a little pain now, in return for what immensities. †¦ The lieutenant, lying on his hard bed, in the damp hot dark, felt no sympathy at all with the weakness of the flesh.† (pg. 16) On this part of the book, the lieutenant is the author's method of showing the great contrast between his typical characters who shows great faith and this character who is against everything that his usual characters believe in. In this passage, the lieutenant scorns what he perceives as the weakness of faith. He believes that the priests should have shown more strength of character by enduring the pains that comes with their faith instead of taking the easy way out and proving how worthless their faith now seems to be. â€Å"He had been walking all day and he was very tired: he found a dry spot and sat down.When the lightning struck he could see the clearing: all around was the gentle noise of the dripping water. It was nearly like peace, but not quite. For peace you needed human company— his aloneness was like a threat of things to come. Suddenly he remembered—for no apparent reason—a day of rain at the American seminary, the glass windows of the library steamed over with the central heating, the tall shelves of sedate books, and a young man—a stranger from Tucson—drawing his initials on the pane with his finger—that was peace. He looked at it from the outside: he couldn't believe that he would ever again get in. He had made his own world, and this was it—the empty broken huts, the storm going by, and fear again—fear because he was not alone after all.† (pg.85) In this passage, the author put the character in a weakened state. When he said that in order to get peace, you need human company, it entails the fears of the author who finds himself seemingly afraid of the things that he will have to face on his own. He longs for the trivial things like writing your name on a window pane with your finger, because in his weakened state, he associates that action with the sense of peace that is beyond his grasp at the moment. When he mentioned that he looked at it from the outside, he was pertaining to the feeling that he can never go back and things will never be the way it used to be. Other excerpts from the book will be as follows: â€Å"An old man who married was grotesque enough, but an old priest ... He stood outside himself and wondered whether he was even fit for hell.† -Jose (The priest who got married) (pg.18) The way the old priest condemns himself for what he has done made it difficult to hate his character in the book. The author, by giving insights to the personal and inner turmoils of the characters made it possible to humanize them, and in more ways than one, aids in sympathizing with the characters. â€Å"It is astonishing the sense of innocence that goes with sin—only the hard and careful man and the saint are free of it...† â€Å"He wanted to say to this man: "Love is not wrong, but love should be happy and open—it is only wrong when it is secret, unhappy ... it can be more unhappy than anything but the loss of God. It is the loss of God. You don't need a penance, my child, you have suffered quite enough,"... -Priest (pg.97) Some passages are quite depressing, not only because of the context in which they were used in the story but because of the truth that